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City Services

Report an Issue (Potholes, Streetlights, Concerns) — OurDeLand 311

DeLand runs 'OurDeland,' a 311-style service-request portal (Catalis Report2Gov / QScend platform, not SeeClickFix) with iOS and Android apps, plus a Report a Concern form on deland.org and phone lines.

Key facts

  • 311 portal: https://delandfl.qscend.com/311/ — branded 'OurDeland', powered by Catalis (Report2Gov); includes knowledge base, service requests, and support; mobile apps on the App Store and Google Play.
  • City website channel: Report a Concern form at https://www.deland.org/139/Report-a-Concern — 'Please use the below form to report questions, concerns and requests.'
  • Phone: City Hall 386-626-7000 (M-F 8-5).
  • Portal disclaimer: not for emergencies — dial 911.
  • City may refer issues outside city boundaries to Volusia County.
  • Code violations: report via https://www.deland.org/231/Code-Violation; Code Enforcement 386-626-7037; complaints cannot be anonymous (FL SB 60); noise and overnight on-street parking go to Police 386-626-7400.

Official links

OurDeLand 311 portalReport a ConcernCode Violation reportingCode Enforcement

Source: delandfl.qscend.com · Last verified Jul 1, 2026